Chris Davey
- Total activity 57
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 25
Articles
Recent activity by Chris Davey-
What happens to my balance with my previous supplier?
If your balance is in credit: You should get your final bill from your old supplier within six weeks – but it’s usually much quicker. If that account is in credit, they’ll refund the money back to ...
-
I’ve changed my mind. Can I cancel my switch?
Yes – if you’re within the first 14 days of your switch (known as the cooling off period), please contact us to let us know you’ve changed your mind. -We won’t charge any exit fees. If you’re ou...
-
How do I submit my opening meter reading?
The quickest and easiest way to submit your readings is by using the UW app, or via our meter reading page. You don’t need to worry about remembering when to send us your readings – we’ll remind ...
-
How long does it take to switch?
Typically it takes between two and five working days to switch your energy supply to UW. You can also track your switch to UW via our free mobile app.
-
What's the Energy Price Cap and how does it affect me?
The energy ‘price cap’ is the maximum price suppliers can charge customers on a standard or default tariff. The price cap was introduced at the start of 2019 by the Government. This resulted in “a ...
-
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
-
How do I publish my content in other languages?
If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...
-
How do I customise my Help Centre?
You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...
-
What are these sections and articles doing here?
This FAQ is a section in the General category of your help centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...
-
Welcome to your Help Centre!
You're looking at your new Help Centre. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Centre is designed to provide a complet...