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  1. z3nergy
  2. z3nergy FAQs

z3nergy FAQs

Meter Readings

  • I get an error message when entering my reading online
  • How do I read my smart meter?
  • How to take a reading from your Aclara SMETS 2 smart meter?
  • How to take a reading from your EDMI SMETS 2 meter
  • How to take a meter reading using your in-home display
  • Can I set up regular meter reading reminders?
See all 9 articles

Payment Help

  • What happens if I cancel my Direct Debit?

About my Bill

  • Have my Economy 7 meter readings been billed the wrong way around?

Joining Us

  • When will I receive my final bill from my previous supplier?
  • What happens to my smart meter when I switch?
  • What’s the difference between a fixed and variable tariff?
  • What happens to my balance with my previous supplier?
  • I’ve changed my mind. Can I cancel my switch?
  • How do I submit my opening meter reading?
See all 7 articles

Tariff Information

  • What is the Warm Home Discount (WHD)
  • What is a standing charge for?
  • What's the Energy Price Cap and how does it affect me?

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