Chris Davey
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Recent activity by Chris Davey-
How do I give a meter reading?
Send us a reading at any time – simply click here You’ll need to log into your account, and go to the energy service section. Or use our z3nergy ChatBot – it’s quick and easy. Just visit the ‘En...
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How do I read my non-smart meter?
This page is for traditional (non-smart) meters. If you have a smart meter, go here Traditional (or non-smart) meters comes in all shapes and sizes. But the basic rules for reading them are the sa...
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What happens if I cancel my Direct Debit?
Here at UW, we want to enable our customers to get on with the things that really matter in life. And we know having to remember to pay your bill is not one of them. If you already have a Direct D...
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Have my Economy 7 meter readings been billed the wrong way around?
Although rare, sometimes between switching suppliers or occupancy reads can get switched round especially if there were large gaps in providing reads. The reads on a standard Economy 7 meter consis...
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When will I receive my final bill from my previous supplier?
It can take up to six weeks for your previous supplier to send out your final bill, but it's often quicker. Making sure you’re billed accurately It’s important to provide us with an opening meter ...
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What happens to my smart meter when I switch?
If you’re switching to UW with a smart meter, we'll automatically try to connect to it during or around the time your energy service goes live. In some cases, we might still need you to provide an...
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What’s the difference between a fixed and variable tariff?
Fixed tariff Your unit rates and standing charges remain fixed for a predefined period of time. This is typically for a year. This doesn’t mean that the amount you’ll pay is fixed – it depends on ...
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What happens to my balance with my previous supplier?
If your balance is in credit: You should get your final bill from your old supplier within six weeks – but it’s usually much quicker. If that account is in credit, they’ll refund the money back to ...
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I’ve changed my mind. Can I cancel my switch?
Yes – if you’re within the first 14 days of your switch (known as the cooling off period), please contact us to let us know you’ve changed your mind. -We won’t charge any exit fees. If you’re ou...
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How do I submit my opening meter reading?
The quickest and easiest way to submit your readings is by using the UW app, or via our meter reading page. You don’t need to worry about remembering when to send us your readings – we’ll remind ...