Chris Davey
- Total activity 57
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 25
Articles
Recent activity by Chris Davey-
How to take a meter reading using your in-home display
-
Can I set up regular meter reading reminders?
Yes. You can choose to receive reminders every 30 days, 90 days, or opt-out anytime using our UW app! To do this, just go to Account settings > Meter reading reminders (under Email preferences) and...
-
I've given a wrong meter reading
That's okay! submit a new reading using the button below: Give your reading Here you'll also be able to see what the last recorded reading was – remember to select whether it's for electricity or...
-
How do I give a meter reading?
Send us a reading at any time – simply click here You’ll need to log into your account, and go to the energy service section. Or use our z3nergy ChatBot – it’s quick and easy. Just visit the ‘En...
-
How do I read my non-smart meter?
This page is for traditional (non-smart) meters. If you have a smart meter, go here Traditional (or non-smart) meters comes in all shapes and sizes. But the basic rules for reading them are the sa...
-
What happens if I cancel my Direct Debit?
Here at UW, we want to enable our customers to get on with the things that really matter in life. And we know having to remember to pay your bill is not one of them. If you already have a Direct D...
-
Have my Economy 7 meter readings been billed the wrong way around?
Although rare, sometimes between switching suppliers or occupancy reads can get switched round especially if there were large gaps in providing reads. The reads on a standard Economy 7 meter consis...
-
When will I receive my final bill from my previous supplier?
It can take up to six weeks for your previous supplier to send out your final bill, but it's often quicker. Making sure you’re billed accurately It’s important to provide us with an opening meter ...
-
What happens to my smart meter when I switch?
If you’re switching to UW with a smart meter, we'll automatically try to connect to it during or around the time your energy service goes live. In some cases, we might still need you to provide an...
-
What’s the difference between a fixed and variable tariff?
Fixed tariff Your unit rates and standing charges remain fixed for a predefined period of time. This is typically for a year. This doesn’t mean that the amount you’ll pay is fixed – it depends on ...